Privacy Policy — s98game Pakistan

1 Who We Are

s98game is an online gaming and sports betting platform accessible at s98game.ws, operated specifically for players in Pakistan. The platform offers casino games including slots, Andar Bahar, roulette, crash games, and live dealer tables, as well as PSL and cricket sports betting, all transacted in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, "s98game," "we," "us," and "our" refer to the s98game platform and its operating entity. "You" refers to any individual who registers for or uses an s98game account. "Personal data" refers to any information that identifies or can be used to identify you as an individual.

If you have questions about how s98game handles your personal data, the first point of contact is our support team via live chat on the platform or by email at support@s98game.ws.

2 Personal Data We Collect

s98game collects personal data in the following categories. We have included the reason we collect each type so you understand why it is necessary.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for standard identity verification (CNIC photograph for KYC purposes).

3 Why We Collect Your Data

Every piece of data collected by s98game has a specific, documented purpose. We do not collect data "just in case" — each category serves one or more of the following functions:

• Account operation: Your name, contact details, and login credentials are required to create and maintain your s98game account and allow you to log in securely.
• Payment processing: Financial data is required to process deposits and withdrawals in PKR via Easypaisa, JazzCash, IBFT, and card methods. Without this data, we cannot credit your account or transfer winnings to you.
• Identity verification (KYC): Identity documents are collected when required to verify that you are who you say you are, that you meet the 18+ age requirement, and to comply with our anti-money laundering obligations.
• Customer support: Communication data allows our support team to understand your query, locate your account, and resolve issues efficiently.
• Platform improvement: Technical and gaming data is used in aggregate to understand how the platform performs, which games are most used, and where the player experience can be improved. This analysis does not single out individual players.
• Responsible gaming: Gaming and session data is used to monitor for signs of problem gambling patterns and to apply any responsible gaming tools you have set up on your account.
• Fraud prevention and security: Technical data including IP addresses is used to detect suspicious login attempts, identify accounts that may be attempting to exploit the platform, and prevent unauthorised access.
• Marketing communications: If you have opted in to receive promotional emails or SMS from s98game, contact data is used to send those communications. You can opt out at any time through your account settings or by contacting support.

4 Legal Basis for Processing

s98game processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and s98game — operating your account, processing payments, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and financial record-keeping.
• Legitimate interests: Processing conducted for s98game's legitimate business interests, including fraud prevention, platform security, and improving the gaming experience — provided those interests are not overridden by your privacy rights.
• Consent: Processing for optional activities such as marketing communications, where you have explicitly opted in. Consent can be withdrawn at any time without affecting any other aspect of your account or the services provided.

5 How We Handle Payment Data

Payment data — including Easypaisa wallet numbers, JazzCash account details, NayaPay/SadaPay IDs, IBFT bank account numbers, and Visa/Mastercard card details — receives the highest level of protection at s98game.

What We Store

s98game stores the payment method type (e.g., "Easypaisa"), the last four digits of a card or the account reference required to process a refund or withdrawal, and the transaction record. We do not store full card numbers, CVV codes, or full bank account numbers on our servers.

How It Is Processed

All payment transactions are processed through certified third-party payment partners operating PCI-DSS compliant infrastructure. When you enter payment details on s98game, those details are transmitted directly to the payment processor via an encrypted connection — they are not passed through s98game's own servers in unencrypted form.

Refunds and Withdrawals

Withdrawal requests at s98game are processed back to the payment method you used for your most recent qualifying deposit. This is a standard fraud prevention measure. The payment reference retained in your account record is used solely for this purpose.

6 Sharing Your Personal Data

s98game does not sell, rent, or trade personal data. However, certain data is shared with third parties in the following limited circumstances:

• Payment processors: Financial data is shared with our payment partners (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank networks, and card processors) solely to process your transactions. These partners operate under their own privacy policies and data security standards.
• Game providers: When you play a game at s98game, the game provider may receive technical session data (your player ID, session token, bet and win amounts) necessary to operate the game. Game providers do not receive your identity, contact, or financial data.
• KYC / identity verification services: Where identity documents are submitted for verification, they may be processed by a third-party identity verification service. These services are bound by strict confidentiality obligations.
• Legal and regulatory authorities: s98game will disclose personal data when required to do so by applicable law, court order, or regulatory obligation — for example, in connection with an anti-money laundering investigation. We will not disclose more than is legally required.
• Business transfers: In the event of a merger, acquisition, or sale of s98game's business assets, player data would form part of the transferred assets. Players would be notified of any change in data controller before it takes effect.

7 How Long We Keep Your Data

s98game retains personal data for as long as it is needed for the purpose it was collected, or as required by law. The following retention periods apply:

• Account data (identity and contact): Retained for the duration of your account plus 5 years following account closure. This is required by financial record-keeping obligations.
• Transaction records: Retained for 7 years following each transaction. This is a standard requirement for financial compliance.
• KYC / identity documents: Retained for the duration of your account plus 5 years following closure, or longer if required by an ongoing regulatory investigation.
• Gaming records: Retained for 3 years from the date of each gaming session, after which they are aggregated and anonymised.
• Support communications: Retained for 2 years from the date of the last communication in a given thread.
• Technical / device data: Retained for 12 months in identifiable form, then anonymised for statistical analysis.
• Marketing preferences: Retained for as long as your account is active or until you withdraw consent — whichever comes first.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised.

8 Security Measures

s98game takes the security of your personal data seriously. The measures we have in place include:

• SSL/TLS encryption: All data transmitted between your device and s98game is encrypted in transit using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this is active.
• Password hashing: Your account password is stored as a cryptographic hash. s98game staff cannot read your password — it is mathematically impossible to reverse a properly stored hash back into the original password.
• Access controls: Access to player data within s98game's systems is restricted to staff who have a documented need to access it. All access is logged and reviewed regularly.
• Two-factor authentication: s98game supports two-factor authentication (2FA) on player accounts. We strongly encourage all players to enable this from their account settings.
• Intrusion detection: s98game's infrastructure includes automated intrusion detection and anomaly monitoring. Unusual patterns of access trigger alerts that are reviewed by the technical team.
• Penetration testing: The s98game platform undergoes periodic third-party security testing to identify and address vulnerabilities before they can be exploited.

No security system is completely infallible. In the event of a data breach affecting your personal data, s98game will notify you as required by applicable law and will take immediate steps to contain the breach and prevent further unauthorised access.

9 Cookies and Tracking Technologies

s98game uses cookies — small text files stored on your device — and similar technologies to operate the platform and improve your experience. Here is a breakdown of the cookies we use:

You can control cookies through your browser settings. Instructions for the most common browsers are widely available online. Disabling functional or analytics cookies will not prevent you from using s98game but may affect your experience.

s98game does not use advertising cookies or third-party tracking pixels from social media platforms.

10 Your Privacy Rights

As an s98game player, you have the following rights regarding your personal data. To exercise any of them, contact us at support@s98game.ws or via live chat. We will respond within 30 days.

11 Children's Privacy

s98game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered at s98game, please contact us immediately at support@s98game.ws with relevant details.

Upon receiving a credible report of an underage account, s98game will investigate, close the account, and handle any associated funds in accordance with applicable law. All marketing materials and platform communications from s98game are directed exclusively at adults.

12 Third-Party Links

The s98game platform does not contain links to external third-party websites. All navigation within s98game stays on the s98game domain. In the event that any future feature includes a link to a third-party site, this policy will be updated to reflect the implications for data privacy.

s98game is not responsible for the privacy practices of any third-party services you independently use alongside the platform — for example, your Easypaisa or JazzCash mobile app. Please review the privacy policies of those services separately.

13 Updates to This Privacy Policy

s98game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, we will notify registered players by email and / or by displaying a prominent notice on the platform the next time you log in.

The "last updated" date at the top of this page will be revised with each update. We encourage you to review this policy periodically — particularly before making significant deposits or sharing additional personal information with s98game.

Continued use of s98game after an updated Privacy Policy has been notified constitutes acceptance of the revised policy. If you do not agree with the updated policy, you may request account closure by contacting support.

14 How to Contact Us About Privacy

If you have any questions, concerns, or requests related to your privacy and how s98game handles your personal data, please get in touch with our team:

• Live Chat: Available 24/7 on the s98game platform after logging in. Fastest response for urgent queries.
• Email: support@s98game.ws — typical response time is within a few hours, and never more than 48 hours.

When contacting us about a privacy matter, please include your registered email address and a clear description of your query or request. This will help us locate your account and respond accurately without unnecessary back-and-forth.